I sent artwork in on a Friday, March 24. I heard back on Monday and resubmitted artwork on Wednesday after getting information that the original submission wasn't clear enough. I wanted the banners for an event on April 1. Once I got a quote on Wednesday, a rush fee was tacked on.
My issue is with managing expectations. I asked to have the rush fee waived and was declined. I even volunteered to pick up my banners at the Virginia Beach store once I found out that they were made there and delivered to the Norfolk store. I should have been asked what my "need date" was and told that I needed to deliver camera ready art before that date in order to start production without a rush charge. Clear communication would have been helpful.
I begrudgingly paid the fee and got my banners on Friday afternoon for the Saturday event. They looked great. I ended up having to call the store in order to give my credit card information. I like your system for uploading files online. I wish I could pay online as well.
The Norfolk community of Lafayette - Winona decided to pursue yard signs to help our Monthly Meetings - What we were using was a Hodge Podge of old realtor signs that were deplorable. Well, the decision was made to pursue these new signs and boy was it simple.
Several neighbors mentioned FASTSIGNS and how satisfied they were -
In a matter of 10 days (approx.), we had our new professionally designed Civic League Signs - at a very fair price - we can't wait to place them on the street to promote our March gathering, we do believe they will make all the difference in the world with renewed civic pride and increased attendance - The signs are so attractive and legible.
We picked Fast Signs because we were on a limited timeline and you quoted a faster production time. However, it took more than twice as many days to complete the project than we were told. Next time we will go elsewhere.
Mike from the Norfolk Branch is very helpful in working with me developing different types of signs great in knowing what we need at Salvation Army Area Command and making it work. The return product is always like the proof copy no surprises.
[FIRST NAME REMOVED]
Did not print my order in timely fashion, did not meet projected turn around. Then blamed us for delay because we sent art file via Fast Signs website. Then said order was delayed because of person's illness. I personally went to another store where the sign was actually produced to make sure I got it the day and time I needed it to make my deadline. Not impressed with customer service.