That you can email your designs and questions, and that they call right away with questions or suggestions. Also, very helpful to have a designer to help with your concept or if you have a simple drawing for a design.
We contracted Tim Belmont of FASTSIGNS of Ocean, NJ to make 2 signs and install them.
The signs came out nice however the install was horrible to put it lightly. I sent a photo of the building indicating where the two signs are to be hung. Both where hung in the wrong spot. He hung one on a boarded up window not over it as indicated in the photo and the other was hung on the wrong wall near the other sign, really! He thinks I need two signs saying the same thing hanging next to each other! If he looked at the photo I sent him he would have seen that the sign should have been hung over the double doors at the rear of the store. Then to top it off Tim used two screws for each sign. On the sign put on the window he installed two screws at the bottom and non on the top of the sign with double stick tape on the back. Needless to say it did not hold as the sign hung down from the top. The other sign was hung by two screws on the right side of the sign and no screws on the left. VERY UNPROFESSIONAL.
I tried contacting Tim and Bill to get this issue corrected and was ignored. Signs still hanging in the wrong place and I had to send someone out to screw in the signs.
Everyone was very warm, responsive, professional, and patient
I was well taken care of, by Suzanne, and then by Gina, who worked with me on every detail.
Even though my purchase was relatively small, I was taken care of from beginning to end, no matter the questions, changes, or time line
I am more than pleased
And would absolutely recommend Fast Signs---to anyone.
Sheila (Dr. Sheila Gay [LAST NAME REMOVED])
The service from planning to design and ultimately production is timely and efficient. The staff from beginning to end are a pleasure to work with and was understanding and amenable to a series of design changes throughout the process. Finally, the finished product was even better than expected.
This is my first time to order a sign for my store and they did really good job on my sign special Tim who help me a lot .. everybody did excelente job ..the people who work at this location very nice and friendly
I've been there a few times for signs and estimates and I usually have to send a reminder that I'm waiting for it. You promise FAST in your branding, but the service has not measured up to that in my experience. I do think the signs are well done, so it's mostly a customer service complaint, as opposed to the quality of the product. But it's VERY important so needs to be addressed before I would recommend you with confidence.