I had some trouble from the start getting my project accomplished. There were some mix-up with who was in charge of my order. It took several weeks, calls and emails to get things on track. fortunately, I received an apology and restitution for the mix-up.
As a business owner myself, I understand things happen out of our control, however, with a little attention to detail and more communication between employees, this issue could have been prevented.
The good news, the product was excellent once I received it.
Aaron & Beth are awesome. They are fast and reliable and I highly recommend them due to their superb customer service. If you need any banner and/or signs fast definitely call them they will fast and efficient.
I could not be more impressed with the quick turn-around, innovative design, and outstanding customer service provided by Beth and Kristen. FastSigns has earned another customer and I look forward to conducting business with you. THANK YOU!
I ordered photo fan head cutouts with sticks of a cutout head, instead I got a full poster of the entire photo. I communicated this several times to the same associate. But after I received a call informing me that the banner I ordered was complete, I asked about the photo head fans and was told that someone else handled that. So there was a lack of communication between the two themselves. I settled for a banner that had everything duplicated on it, bc I was tired of racing and rushing after work due to the hours of operations and the time i get off work. I sat and spoke with an associate on 3 different occasions for over an hour explaining what I needed. When I did go to pick up the orders, the posters didnt have sticks. I was informed by the associate that she was informed by her boss to tell me that I could go to Home depot to purchase sticks. I told her no, because that's what I paid them for. I ended up waiting over another hour in order for another associate to go out to Ace to purchase/pickup paint sticks. After she returned I still waited for another associate to put double sided tape on the paint sticks. I still had to place the sticks on the posters and staple them in order to secure them. I felt like for as much as I paid, I still ended up doing some work I paid for. I was not explained the line items on the receipt. I didnt know I was charged for clip art that was placed on the banner. I was told bc it had to be downloaded. When I didn't ask for it. It was already on the first draft I received just thrown on there. I was charged for something that I didn't ask for. It was a nice touch. I do have photos of the drafts but unable to upload. I never received a draft on the photo fan only the finish product. I'm not sure if I received this type of work bc I was given a "military discount". I'd rather not receive any discount if it means I will receive anything other than what I ordered or requested.
Fast Signs of Odenton helped us with a big sign project for a recent outdoor fundraiser. We were in a time crunch and they were able to help us get everything printed with time to spare. We are so grateful to Kristen for all of her help on this project. Thank you! :)