Beth was easy to talk to you. She was very accommodating and helpful. Even though this was a rush the entire time made it happen. They went above and beyond by working well into the night - dark - evening to deliver on their promised completion of our job! For that we are Eternally Grateful!!!
Well, Aaron was very responsive, once I was able to get a message to him. Calling your office is unique in the sense that you appear to the outsider to be segregated departments, rather than one, unified company. Speaking to one person in your office does not seem to be sufficient to always get through to the right person.
Product quality: you were very kind to come back out to our site to correct installation or product imperfections. However, when the corner of the gold foil lighthouse tore off during installation it was not corrected. I declined to mention it because you were so responsive and I know you need to make money. It was unfortunate that the gold foil image wasn't installed properly/completely. It would have been nice if your company had recognized the problem and fixed it on your own initiative.