Everything was great for the most part but there was delay in signs getting hung up. One of the owners made arrangements to be here when they came and then the day had to be changed due to parts not coming into you guys soon enough. When they put the sign up, they had suites labeled wrong, but they fixed it the same day, so that was appreciated.
I contacted FastSigns for the first time ever on a Friday morning with a same day deadline. The whole Fast Signs team was extremely happy and eager to help me hit that deadline. I felt as though they were concerned about producing a high quality product in a timely manner for my business. I would highly recommend the whole FastSigns team to anyone looking to do business with an honest and hard working company!
Customer service was great, I needed to make changes to the original design after it was submitted and the good folks at Fastsigns were able to make those changes.
Thanks for the great service and yes I would recommend your business to others.
I called about a sign for a building I am leasing. It took almost 2 months of back and forth discussion to get the sign installed (vinyl lettering on an existing sign), because if I didn't call and check on the progress nothing was done. I felt as if i were irritating those I spoke to on the phone for calling so often (I called once a week). It just took too long for a place called fast signs. I felt like i was an inconvenience, and they did not ever initiate communication with me; even with my initial request, I had to keep calling them to remind them I would like a quote. I felt that overall, if I had not continued to call, I never would have had a sign installed at all. I had to install another sign immediately after doing business with fast signs (18 inch lettering and logo installed in concrete), and easily decided to choose another sign installation company. That sign which was a lot bigger and required more work was completed in half the time.
I think Fast Signs says it all. I called them 2 weeks before our grand opening with our initial order of a few banners. Then 4 days before our grand opening I called to add 2 more banners to the mix. They were very capable of adding them to the order and making the 4 banners well before the big day. I have used other companies in the past and hated how long I had to wait just to hear back with an estimate. Thank you Fast Signs for being fast, efficient and making a good product.