Precise execution on site. Had to remove lettering which caused paint issues since we had to have the painter come back in to do touch ups. The window vinyl that was installed wrong was less worrisome as that was easier to remove and redo.
Great customer service all around. Design proofing was simple and quick and the product was printed and installed efficiently. We will definitely be working with Fast Signs in the future.
The Secret Butler
Every time I place an order it is wrong or incomplete. The last order took 5 proofs to get the order completely designed. It just wasn't being designed as I had sent the order. This has happened literally every time I have placed an order in the last 2 years. (Probably a total of 6-12 times over that time period.) I've never had an order completed correctly in my time of working with them.
The staff has been unprofessional and rude and oftentimes when we call or email, we're told "that's so-and-so's job." We just want a solution. There is a nicer way to direct a customer to helpful service. Additionally, the proofing portal process isn't very convenient and the staff hasn't been understanding when I've expressed difficulties. The first time I met Andy he was talking about partying. Very unprofessional and disappointing.
Lastly, I called at 3:30pm one day a couple of weeks ago and everyone was out of the office. Nobody could help me. I thought that was very odd.
We love working with Jean and the team at FASTSIGNS off 114th and Dodge. They always produce quality work. I am very please with their ability to deliver that same quality no matter how quickly a job needs to be done. I ALWAYS recommend them!
Prices were a little higher than national average, and questions sometimes felt as if they were inconveniences. Quality has been good and service has been fast, so I can't complain about those. Over all I'd recommend Fast signs if someone isn't on a tight budget.