Unable to make me a wooden framed sign to suit the exterior of my shop. I came to realise you use a limited range of materials and outside of that are not able to respond to customer's requirement. You were very good about not charging for the part you could not make, after the event, but it would have been better to admit you didn't have the facilities to make what I wanted at the outset.
I would say you have a restricted range of materials to work with and I expected an ability to sign write, provide carpentry, not just synthetic panels and plastic letters.
Beyond this, there was a clear and patient attempt to provide me with signs, most of which are fine. There is just the above area of skill that was not present.