Product: our sign turned out perfect! It is exactly what I was looking for in our space.
I really felt like your Rep, Doug, took the time to listen and really understand what I was looking for in a sign. Anytime I made a suggestion for an edit, he was very prompt in accommodating that request. The end result for that is a stunning, professional, and very customized sign!
At the installation, the Rep went above and beyond on a wall issue (a very white outlet cover that would show through the sign) and took care of that situation to do his best for that to disappear, by borrowing a little paint from the landlord and painting it before installing the sign. This avoided a reschedule and any delay.
We have had our vehicle sign done here the last 3 years. Last year it was put on crooked and had a number of defects in the banner. (bunched up in places, was told it would even out after time, which it never did)
This year a different installer did the installation. She did a great job, and she saw the mistakes of the previous year.
The inside sales person was not friendly at all. She could of cared less where we took our business. Her emails were sharp, pointed, and not friendly. Case in point--I asked that the best of the best emblems be moved an inch or so down, from where they were initially set, (at the very top) When the proof came back, they were moved to the bottom. When I asked them to be moved up, her email was snarky and it was like you were doing me a favor to accommodate the customer.
We will move our sign and banner business elsewhere in the future.