The graphics designer messed up and left a small red dot at a random spot in the design. I didn't catch it and signed off on it. In the end, I had to own up to a mistake that the designer made. There is no reason whatsoever that the red dot should be there and it certainly was not there because of my input. I felt like I stepped into a trap of the designer's mistake by not checking every pixel for some random error. I didn't notice the red dot was there when I reviewed the graphics on my phone because it was so small on that phone screen. When I picked up the large banner (I forgot the exact size but it was something like 4 FT by 12 FT), the red dot was large and noticeable. The FastSigns shop did not want to re-do the banner for me while knowing clearly that it was a mistake by the designer. That was clearly passing the error and cost to me when the shop could have owned up to its own mistake and reprinted it at a fairly low cost. This is probably the 3rd repeat business. I will bring my future business elsewhere.
I appreciate the fact that the team can take my order fast if I need it rushed. The team always follows up and makes sure that they have all the information to ensure my signs are correct and they always exceed my expectations.
For the past five years, I have always gone to the Pomona Fast Signs location for all my small business banners and magnets. Recently I moved to another county so I went to another Fast Signs location but the quality of the workmanship was noticeably not as good so I will continue to come back to The Pomona location despite the drive.