Dereck is the best! He is super responsive and always helps if we don't have the correct file needed. FASTSigns has a quick turn around for their items as well. We count on them to install several logos a month. They are great at keeping up with changes that we might have too.
I've been working with Fastsigns for almost 20 years on numerous different projects. There products and customer service is second to none. I have never had a single issue with anything or ever had to rely on a warranty. I wouldn't use anyone else.