Response From FASTSIGNS® of Richmond, VA - Southside
November 28, 2016
Hello Remee Gemo,
I am the owner/President of FASTSIGNS in Richmond, VA. I want to let you know that I am very sorry for the delay in getting your sign, the mistakes made in the production of you sign and poor service that you experienced with one of our centers.
Please know that I would like to "right the wrong" and am willing to reimburse the payment that you made for the sign, but I would like the opportunity to fix our mistakes and provide you with a sign that meets your needs.
Please call me at my office number (804)-719-5900 at your earliest convenience to discuss a resolution to this issue.
FASTSIGNS of RIchmond, VA