When I first called and left a message I did not get a call back. I called and left a message again with a young lady and I still had to call back.
Upon picking up my order I requested pricing on a truck wrap and never heard back with pricing, that was over 2 weeks ago...
The signs I ordered were exactly what I wanted. Jamie was great to work with and answered all my questions quickly, I always felt like my order was important and that I was getting the best service. I will certain come back for future orders!
We love our Sales Representative Jill Nuckols, she always goes above and beyond our expectations! She's very knowledgeable about the products we buy and lets us know what would be best for our needs. We wouldn't have the great experience that we do at Fast Signs without her being a part of it!
The installation and quality of the product were perfect. It was the customer service leading up to the final install that was substandard and disappointing. It was riddled with constant delays and setbacks from onset to installation. I hope you all improve your responsiveness and work on creating a clear timeline that works to meet the needs of the customer in a more efficient manner.
With most companies you feel like you are just a bottom line number but not with FastSigns on Midlothian!!! We needed our graphics in a rush and they did a great job making it happen!! Great people to work with, they check with you about a week after you have had the graphic installed to make sure you like their product!!! We wont go anywhere else!!