The original quote took longer than expected, the proof validation did not work effectively and when the signs were complete, an email was sent to the wrong person and I had requested a call. A phone number had been given and I had requested a call since we were against a deadline.
They took six months to complete a sign order and then it was wrong. We took them a black hanging sign with white lettering (homes for sale). They were supposed to make another just like it with chains hanging from the original sign holding up a new sign saying "No Solicitation". They never painted the original sign, then finally after 20 calls over 6 months gave us a black sign with gold lettering that was too big and no way to hang it.
I've instructed my HOA board to never use FastSigns again, especially the Roswell GA location. And I will tell our other HOA connects about the poor customer service experience we received.
The team at Fast Signs was very helpful in walking us through the process of having a banner made. They were able to take our banner concept and improve upon it. The final banner was exactly what we were looking for and turned out much better than anticipated!
The completed signs were fine; came out as requested. However, there were several mistakes along the way and I had to call the office many times to follow up. I called to confirm the order would be ready when needed (for a Parade) a few days prior and got the impression the signs may have been forgotten. We ultimately needed to pay extra for courier service delivery.
Very professional staff, and services are excellent quality.
Cassandra Lowery is a FIRST CLASS Sales Associate and a pleasure to work with. She represents your company very well. Cassandra really knows her job. I don't live in Roswell and I have a Fast Signs Retail Store within a 5 mile radius however, I don't have a problem traveling 17 miles to Roswell to work with Cassandra and her professionalism.