Response From FASTSIGNS® of San Antonio, TX - Northeast
September 30, 2016
First, we apologize that we did not meet your expectations for customer service. We try our best to make sure all our clients know what to expect when they work with us and it seems we failed to do that with you. Our team should have let you know that we proof orders internally if they seem clear-cut and straightforward, as was the case with your order.
It's our top priority that when you receive your order it's just as you expected it to be, which is why all orders are put into Quality Assurance for review before we call the customer for pick-up. It looks like your order was moved to QA at 1:35pm on 9/12. Our records then show the order picked up at 2:51pm that day. We try to have all orders in QA after 11am reviewed by 4pm that same day which is why hadn't yet contacted you to let you know it was ready for pick-up.
Again, we apologize that we failed to make our process clear from the beginning. We hope the product met with you satisfaction otherwise and we hope we get another chance to earn your business.