I like your friendly service and how you engage me in a conversation in looking for the best solution for my needs. I like the prompt responses to my questions and requests, and I like being kept abreast of the progress.
I like the breadth of products you have available. I can get multiple projects done with a single vendor instead of having to source multiple vendors. I like the quality of products I have purchased, especially when you take care of certain detail that I did not bother to specify.
The products I have purchased thus far have been always aesthetically pleasing, meeting or surpassing my expectation.
I don't hand out perfect scores. 8 is a very good score. go with it! You did a good job with my order, got it out in a reasonable time, and communicated to me very well. (which is the issue with many suppliers!)
Lauren was a great help! She was very helpful with the process and was very flexible with last minute changes I had. The banner material seems strong, can't wait to put it under a few tests before the warranty expired.
After talking with Lauren on the phone, I submitted my order online. I had to call three times, after submitting my order, to get any information about whether or not my order was being processed and would be completed on time.
Ultimately, it was done on time and I am very happy with the quality.They were kind enough to resize the artwork for us which was very helpful. My only suggestion is that the store be more proactive in contacting customers who place online orders.