I was told almost 3 weeks prior to when we needed the sign that the art work I sent was perfect. The week prior to due date as I was travelling for work the employee told me that the art didn't work and then proceeded to get manager involved to tell me that out of the 5 imgaes sent over none of them would work and now we are at Monday, four days before the sign was needed. I finally had to send a logo to put over the picture of our hotel and then they told me it was too late to get this professionally done so it was done in house and still very grainy and pixelated. I also asked for a sign holder and they put together a very shoddy pvc pipe stand that looked horrible. I was charged full price after asking for a discount of almost $500....NEVER use them again.
Wanted our signs cheaper and we’re happy to take a paper rather than plastic sign. Couldn’t delay so HAD to buy a more expensive option since paper was not in stock. Also camera ready art was changed...don’t understand why this was necessary. Delivery was fast. Thanks.
The large project that I worked on with FastSigns took almost a year to complete. I would schedule meetings and we would determine follow up steps and then I would never hear back. I would send multiple emails and make several phone calls before I would finally get a hold of someone. Then I would be told that I would have a proof in hand within a week and it would be another month plus. The same things happened when it was time for the install. It kept not happening and I wouldn't be notified, but rather I would have to call or email and try and find out what the status was. This project took far longer than it ever should have and it cost me a great deal of time that was not necessary. I could not recommend FastSigns to anyone in good conscience as I wouldn't want them to have to go through what I went through. The lack of customer service and just simple respect that I received was something that I have never encountered in my professional career. I must say that I hope I never encounter it again as it was incredibly frustrating, disheartening and frankly rude.
The installers arrived with the wrong size ladder and could not install as promised. Then they tried to get me rent a $350 list to install. Which I said no to. When they finally came back the next day they installed the product with a higher ladder and the lift was not required.