Matt was simply awesome - start to finish. Communication (phone and email) was great, estimate on point, turnaround lightning fast. Excellent customer service and quality products - we found our sign shop.
The Luca family is very nice, especially Matt is a very good guy. The products are not very good though, since most of the designs are very easy to scratch. Two ways may help avoid this happen again: the first is that products should have been packed well,at least should cover the four corners of each piece with foam-like stuff; the second is to use some better material on the picture layer on top of the Max-metal. I wish Fastsigns can have some after-sale service to help me. Overall, I still like to cooperate more with them in the future.
The service is excellent, including thorough communication. The quality of my recent order was perfect. Delivery was faster than quoted. I couldn't be happier with FASTSIGNS of Schaumburg, and will continue to order printing through that store.
The versatility of the products offered. Also, your customer service is a 10+. The fact that you guys turned this order around, and installed it in under a week was very impressive. It was not only quick, but great quality!!!
We had a request for a giant check and Matt and his team worked patiently with us through many revisions. They were very thorough asking questions and making suggestions on size, thickness and color of the stock used to complete the finished product - which looked amazing. True professionals.