Response From FASTSIGNS® of Scranton, PA
June 12, 2017
We appreciate your time to post a response. You requested several artwork changes after the initial estimate. All this incurs graphic design time. I have spoken with your sales rep and she confirmed that she did tell you that graphic design time / changes to the digital graphic provided would be an additional charge. Going back through the files of this job, there were 4 design changes - the third change being a totally different graphic provided showing St. Ubaldo from a different perspective - which means that we had to go back to Step 1 and recreate the cut-outs and fades for a second time.
I understand that everyone loved the graphic of St. Ubaldo on the mirror! Your sales rep is from Jessup and she was at The Caverna all 3 days with a group of her friends and they all had a great time.