I called Ryan at 8 AM with an emergency order I needed by 10 AM. He worked to provide a solution that would result in a high quality product with the materials he had immediately available. They turned out great!
Love the fast turnaround (11 hours) for a hanging banner as well as the customer service. Although not specified, Ryan checked in with me to see whether I wanted grommets on both sides. And I did but forgot to specify it.