The turnaround time for a custom sign was quite long and very little communication was provided from FastSigns after our initial deposit was made, forcing us to contact the FastSigns sales representative and support staff several times over the course of multiple weeks for an ETA for installation. In addition, installation took multiple hours to complete correctly, as our custom sign was initially installed crookedly and with letters installed upside-down, requiring a manager to be called in to fix the issue. While the final product installation is quite nice, we are not sure whether the cost / price, communication issues and installation issues were worth working with FastSigns.
Product knowledge. For the Sail signs, I asked what was the different between the rectangle and the razor sail banner. Was told just the style (look). After purchasing the rectangle, from what I gathered, there is a difference in how they sit in the ground. The Razor is fixed and the rectangle swivels with the wind. That makes a huge difference and would have been a deciding factor. Knowing this we would have gone with the Razor banner and would have paid less money. I have not been able to check if there is a locking device on rectangle banner, I hope there is. Other than that, customer service was good.