Product knowledge. For the Sail signs, I asked what was the different between the rectangle and the razor sail banner. Was told just the style (look). After purchasing the rectangle, from what I gathered, there is a difference in how they sit in the ground. The Razor is fixed and the rectangle swivels with the wind. That makes a huge difference and would have been a deciding factor. Knowing this we would have gone with the Razor banner and would have paid less money. I have not been able to check if there is a locking device on rectangle banner, I hope there is. Other than that, customer service was good.
Fast Signs is named correctly!
I needed signs for a ministry that I run at our church. I walked in with my document with a graphic that wasn't large enough. No problem! Courtney should me what to do, and in demonstrating to me how to find a larger one, she located it on the spot!
I proofed the signs, and they were printed the next day! I was completely satisfied with the quality of the products and with their service!
The sign was made too small, and you didn't go out of your way to make sure you make it right. Your outside sales person knew I needed it to stand out so others could see it.
You base your final work on small proofs which are deceiving. And you as a professional should let the customer know or suggest a better way to make it better.
Since I did not receive the customer service I should have received, you will not be the company I would choose for all our sign needs in the near future, nor would I refer you to anyone.