I have ordered several real estate yard signs in the past from Fastsigns with great success, but this time I ordered a sign and when I showed up, one side was blank. I assumed since signs are your business and that I have ordered previously, I would have a double sided sign. Needing the sign that day, I had to pay additional $45 or so and wait around for 45 minutes while the other side was being completed. It felt like a bait and switch or upsell opportunity. Maybe this was an honest mistake but not even an apology, Just simply said that will be extra and collected my payment. I will say, the store did turn the sign around quickly to complete the other side and it looks great.
I hope this helps Fast Signs get better.
Kaitlin and the other person I dealt with on the phone, as well as the graphics person who sent the proof for approval were great to deal with. Best of all, youl met every promise you made about providing the price quote and turn-around time. Best retail experience in recent memory. Will definitely do business with you again!