I received my two sided box sign about 4 or 5 years ago. About a year later, I noticed some discoloring on one side. I called FastSigns, and was told, it was a defect and they would take care of it, which they promptly did. I was also told the opposite side, showed no defects at that time, but if I ever noticed any similar issue, they would replace it. Just this summer, I noticed the same issue. Truthfully, I thought I would be told it was beyond warranty, due to the age. When I sent an email, I received a response, that the did have notes confirming the prior issue and would replace it. Defects happen, mistakes happen, but this company goes above and beyond to try to make sure the work they produce is quality. I would definitely recommend them and use them again.
I have gotten quotes from you in the past that were 40% higher than what I nomally pay (I have seven locations and have purchased many signs over time as locations have changed.
You recently completed a door sign for me. It was an extremely long time before it was complete. (one problem was that your email hit my spam folder)
Regardless, the rep was very hard to reach by phone (no cell number, and no call backs from you main line) - and did not stay in touch from my point of view.
Overall nice staff but pretty inefficient. They forgot to email me about my files upload (their website was “having issues”) and so the project sat there for 10 days stagnant with no communication, no calls, nothing, after I had paid for the project in full...So I had to call them, once I called them on their lack of communication, then they had to expedite the project, which was nice, but if you did the job right you wouldn’t have to “fix” things that went wrong. Will 100% be going with a different company in the future.
Some of the best customer service that I have had from a service provider in a long time! Product was exactly what was requested and to the highest of quality. If we ever have a need again in the future, Fast Signs of The Woodlands, TX will be the first we call.
Fast and it may not have been exactly what I was looking for with the first print, after stating what I really wanted it was corrected that same day and I was totally satisfied. Also I would have thought the cost would have been more but it was pretty reasonable.
Fast Signs does amazing work. Their installer is meticulous & makes sure his work is perfect. Their sales representative is knowledgeable & attentive. Their office administrator was friendly & caring. I can say enough about my experience with the entire staff. I would highly recommend them.