I assigned a score of 5 out of 10 on an interim basis, until I see how the sloppy install is dealt with once I return the vehicle for some reworking. I hope to be able to recommend Fastsigns after that time, depending on the outcome of my return visit.
After pointing out a couple of deficiencies when I picked up the vehicle, I was impressed by the response and desire to rectify the situation immediately (unfortunately, because of my busy schedule, I need to delay and return at a later date to have the work done). My company has had graphics installed by 4 different outfits and this is the first time we have repeated doing business because of the great job you did last time.
It took a long time to get quotes. It took two weeks to go back and forth to get stickers made when with other venders it should of taken no more that 4-5 days from start to finish when there was files already provided. I would have try and contact Fast signs multiple times prior to getting a response.
I felt we were not important enough customer to service in a timely fashion. Response to my calls were far to far apart. Very hard to get a for sure install date. Installers were great. Nice to work with. Summarize: Too slow and not enough concern on our requirements..