Since we already had FASTSIGNS create our prior signs, I had some idea as to how they were going to look. After they were installed, I was even more pleased because that was the look we were going for. Santoie and her staff are very nice, answered every question and are very professional. I would definitely recommend their service.
I am a real estate agent. I carry my business in Los Angeles and Fresno, CA. I have dealt with the Fast Signs in Fresno and Torrance several times. I have received excellent service from the Fast Signs in Fresno but your location in Torrance don't seem to have it together. For my last 2 orders I was promised delivery dates and the work was not delivered on time.
The one thing that upsets me the most is that I paid for fast printing, my work was not completed as promised and I still got charged for fast printing. I needed my signs so I did not make a big fuss about it. It seems to me like the Torrance facility is disorganized and they lack communication amongst each other and the client. It also seems like they are short handed. While trying to follow up on my printing status, I got an answering machine several times. Not being able to communicate with a human being during business hours was very discouraging to me. Further more one of my orders was not done according to my instructions but then again I needed my signs so I just picked them up as they were printed and paid in full.
Sadly, the sign we got was way too large, we, my supervisor and I, didn't understand that it had been made to fit the entire space above the mailboxes. Until I picked it up, I had no idea it would be so gigantic. I gave the dimensions of the space originally to be able to orientate the sign for the area, not to fill the entire area. My supervisor wanted a sign about one third the size of the one we ended up with. It is a pretty sign, everything came out right, except the overall size of it.
Order placed was promised a delivery date of 4 bus. days. It was ready in 8 days!!
I, as printing Bus. owner that out sourcing to your company, promised my customer according to your delivery date.
I was not informed ahead of time for delay on the job.
when I called to inquirer about my job, person responsible for the order did not talk and tried to shy away from giving a reasonable reply. I had to call three times to get a firm answer why the order is not ready
price quote given was less than it was charged at the time of delivery!
As national Bus. Chain I will be more Accurate on my promises
Emma was very knowledgeable of the product, but sought out assistance and approval from her staff when necessary. she was diligent and responded in a timely manner to our many requests. she kept her delivery time and pricing, which was affordable. the product was exactly as we ordered. Thank you so much FASTSIGNS. and please notify Emma of her services.