FASTSIGNS® of Vancouver, BC Facebook-24 Googleplus-24

   1813 Reviews
200-625 W Kent Ave
Vancouver, BC V6P 6T7
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Recent Reviews:

October 9, 2018
Rob Fulton
Excellent communication and follow-up during the planning and design stages. FastSigns has great ideas and insight into design ideas and are always willing to find solutions to our specific needs (and budget). We've been happy with all the products we've received from them and they have always been implemented in a timely manner. We appreciate the personal touch as well, as we've had products personally dropped off instead of shipped.
October 2, 2018
North Vancouver
so fast!
September 25, 2018
Lisa Delmars
Pls thank Paul for connecting with me! We are very happy with your services, and would recommend you to others! I would rate the entire process about an 8.5, just because we were under time constraints for our Grand Opening. But if we provided more notice for the work to be done, i would rate the service a 10!! Thank you!! Alyssaa
September 25, 2018
Excellent thorough service, great product delivered quickly
September 24, 2018
Customer Service is excellent
September 24, 2018
North Vancouver
You were professional, understanding and quick to help when we need advice. The product was nicer than expected i would recommend you for the future projects.
September 24, 2018
Service was great, turnaround time was fantastic. Thank you.
September 23, 2018
Jay Schulte
Incredible cooperation and working with us to get the job done and done right!
September 20, 2018
Good attitude of front desk staff. Job done to spec, no problems.
September 11, 2018
West Vancouver
Our signs were made to exact replica of our request. Good work.
September 11, 2018
Denise Henn
Very careful to make sure they understood exactly what I needed. Fast service for a reasonable price. Quality excellent.
September 10, 2018
The product and installation were great (the on-site guys were professional and friendly); the project was tied up for a while with delays on getting the product in the first place. It would have been helpful for us to get more timely notes re: the delay as well as possible solutions since we were facing time constraints. Thanks for the work!
September 10, 2018
Better communication - faster email replies, detailed responses.
September 9, 2018
Always happy
September 6, 2018
Ellen Freestone
Fast, friendly and efficient!
September 4, 2018
Amazing Work! Fast Service by FASTSIGNS!
August 29, 2018
Clear instructions asked for all capital letters. The proof came back with capitals and smalls. Then when I went to pick up the sign, it had a border. No border was requested. The salesperson said that the proof showed a border and if we didn't want it that was the time to say so. We just thought that the border was how you presented your lettering, and did not expect it on the sign, since it was not requested. To repair the 'problem' the salesperson said that we had to pay an extra $75. We did this but not happily. St. James Community Square
Response From FASTSIGNS® of Vancouver, BC
August 30, 2018
Reply from Paul LeBlanc sent to client: I've modified your order to remove the $75 charge for the reprint. I don't see many reviews like yours, and I want you to know I take it very seriously. I've reviewed the project via discussions with my staff and read the emails between you and us in the proofing process. It's our job to create a understanding from the beginning about how our process works. I think we did not do that well enough in this case. We employ a graphic designer to create the layouts for signs where the design is not supplied. He takes the specs and uses his professional judgement to create the best possible layout for your review and approval. Removing all caps (which you ultimately agreed with, I think) and adding the border to improve readability (which of course you did not like) were both part of that design process. I feel the proof which you approved was pretty clear, but I've been making signs for over 20 years. I totally respect that this is not your field and that you did not notice the border. It's for that reason that I agree with you that we should not have charged the extra fee, and I am more than happy to refund the charge. I'm sorry the experience was so challenging. I hope you are happy with the final product.
August 29, 2018
Quality work while still handling last minute requests really goes a long way. Great customer service aswell, but really the biggest thing is having small orders completed with in a few days! Fantastic work. Very happy
August 28, 2018
Dealing with your staff was a pleasure! I did not have a large order but I was still treated very well
August 28, 2018
Trevor Soll
Great service, quick turnaround!