Response From FASTSIGNS® of Virginia Beach, VA
May 12, 2017
Hi Heather! So please let me just say first off how sorry we are for the mess up, and the lengthy time frame of your order. We take pride in giving our best in customer service, and a good turn around time. Your initial order went smoothly. However we do take the blame for the mess up after. There is no other way around it other than to say we messed up on getting this fixed for you in a timely fashion. Unfortunately we are not perfect, and do our best with the many orders we do everyday. Please accept our sincerest apology and would love to make this up to you. You are a great customer to work with so again we would love to have you back. Please contact me for your next order so we can work something out for you. I do apologize once again, and hope to work with you in the future. Thank you for your business.