Communication was slow. Once I received the proof the Measurements for placements were incorrect. Color was not what I asked for, so that had to be fixed. Name tags needed to be fixed to the correct wording. I sent 5 files for my logo, the logo file that was used was one of the lowest pixel count, so in each picture of our logo that was installed on my truck and magnets, you can clearly see pixels. Installation was great (no issues with how it was installed) did not receive phone call that it had been completed. Price was good, but disappointed in the lack of communication to ensure everything was done to our discussion, absence of any follow up and time that it took from start to finish.
Was told when sample was dropped off that it would take a day to send my sample for approval. It's been a week and still waiting. Every time I call I am told they are working on it right now. Not happy and probably won't do business with you again.
The service was horrible and my order is still incorrect. They took there time producing our order and every time we contacted them they had an excuse of why it was not done. They came and put signs up but the wording was still wrong. I am still waiting for them to finish.
The people were very friendly and professional. The banner I had made turned out perfect! It was exactly how I wanted it. It was also done very quickly and the designer worked with me to make changes. I appreciated their patience while I was making decisions. I will go back again and highly recommend them to everyone. I'm one very happy customer!
My old sign (18in diameter, circular) had a vinyl decal which had weathered and curled away from the aluminum. I was told when I contracted for the $77 replacement that the digital image I had provided would be laser printed directly onto a new piece of aluminum. When I arrived to pay the balance, I saw that the "new" sign was my old aluminum disc with a new vinyl decal. Under the thin coat of white paint on the back could be seen the remnant's of the old decal, partially sanded off. The receptionist told me, "They were having too much trouble finding a circular piece of aluminum." When I asked why I wasn't consulted, I got only a look that conveyed, "It's only a sign." The quality of the new work was acceptable, but pixilated somewhat. The receptionist had assured me on two occasions it would be a clear image on the sign. Overall, an unprofessional effort. I will not return to this store.