The signs were done in a quick manner.
One out of three signs is incorrect in the edges.
Holes were done incorrectly when installing.
Stud finder was not brought on site when installation took place.
Tyson and the gang at Fast Signs Waco are extremely helpful in making recommendations for all signage needs! They listened to my ideas, made suggestions on the kinds of material to use, and then produced all of my signs in record time. And they offer delivery :). They're awesome!
The sign quality is awesome, as was the quality of our first sign. However, the process took over 3 months. FastSigns staff had measured on site, but the incorrect measurements were submitted. During this time, our rep (who we worked with years ago AND with this project all of the sudden is gone and we are working with new staff who are unfamiliar with the order. The order was lost in shipping. They didn't have tracking info available. They located it in Tennessee somewhere and routed it to Waco. Then it was too large for standard install so they sought an out of town crew to install. Then they realized the sign was WAY too large and was not made to the FastSigns measured specs. A new sign was measured for and ordered. Communication on order status only took place if I called or visited the shop for an update. Finally the sign came in. Install wasn't as they had said as far as timing which hindered patient parking/flow which was a big item of discussion along the entire process.
Despite this WHOLE process, the sign quality and workmanship is top notch. It's gorgeous. We are so pleased. Believe it or not, I would love to continue working with FastSigns on future projects. It's just that this project seemed doomed--well, the process anyway. I do believe the staff tried to help whenever they could, and they seemed frustrated with the process too. So, recommending FastSigns to others will come with rave reviews on the finished product but a personal disclaimer on the process.
Tyson was great to work with. He listened to what I was needing, found the correct product and was able to work within my short timeline. The product was actually finished ahead of time. Will definitely recommend using FastSigns to anyone and will be using them again for any future printing needs. Thank you!!