Well, to be honest, it was not a very easy process. Extremely difficult to communicate with and get questions answered. No one is responsive on the online portal and customer service was poor. I would say communication via email and online portal needs to be worked on. The lack of response creates a need to communicate via telephone, but then conversations are not able to be documented and referred to later. Our proof and invoices were changed multiple times and it was just unnecessarily confusing. We're disappointed because we expected more from a company whose name is FastSigns.
if you (FastSigns (corporate)) really want to "win" against the competition - send your corporate staff to the Willow Grove location ... and "take notes" from everybody. They are all truly interested in the complete satisfaction of the customer. I one had a few vendors for various "print needs" - all (printing) will be brought to FastSigns Willow Grove - A/B
The product was great and we appreciated the fact that you did two jobs for us last minute.
However, your representative, Sue, was very reproachful in her treatment of us.
If there is a problem and you are unable to fulfill a last minute request, you should say so. The customer should not be rebuked for making the request, nor should the representative try to educate the customer on life choices. This was completely inappropriate.
On a positive note, all of our dealings with Shannon and Andrew have been very pleasant and professional.