The product was great and we appreciated the fact that you did two jobs for us last minute.
However, your representative, Sue, was very reproachful in her treatment of us.
If there is a problem and you are unable to fulfill a last minute request, you should say so. The customer should not be rebuked for making the request, nor should the representative try to educate the customer on life choices. This was completely inappropriate.
On a positive note, all of our dealings with Shannon and Andrew have been very pleasant and professional.