Response From FASTSIGNS® of Winchester, VA
October 04, 2016
We received two inquiries from you on August 31, which we responded to on the same day. We apologize if the first inquiry never made it to us. In regards to the estimate vs. the actual cost, we base our estimates on square footage. Since we used less vinyl on your windows than you had originally requested, we adjusted the price DOWN accordingly and issued you a refund for the difference. (We also made two trips to your location because of the measurements given to us, but did not charge for the additional trip.) Customer satisfaction is very important to us, but so are honesty and integrity.