Prompt and personable customer service are just the starting point. Fair pricing and quick production always meet our project's needs. Holly Construction will always recommend Shawn and the entire Fastsigns team to all our customers who often ask where we got such good looking signs made!
The work is great! And the people were great. There was a long period of not hearing back about the project and then there was a major miscommunication about job site. Areas to clarify and expedite in the future. Since you asked!
I am so excited by the signs FastSigns created for me. They look sharp and really send a message of professionalism for my practice. Shawn was very kind and easy to work with on this project. I am very glad that I chose to use a local business to get my sign needs met. :)
1. The door was not cleaned. I had asked for all tape and excisting stickers to be removed
2. The black text blends in with the door color, hard to read. I would have expected that the installer would have called me over and let me know before he installed the sticker that he recommends we use white text instead of black. This is a detail I would expect a professional catch. I would have paid for a new one and used the black one somewhere else.
3. Communication back and forth with emails was extremely poor.
It's not that you disjointed me, it's just that your processes are broken.
Your verification processes slows down your finish time immensely and seems redundant.
On my first order I waited over a week only to discover after I call into you that I needed to go online and approve your design after giving you an eye to eye verbal approval. I understand why you do it to put any issues back on the customer, I get it. I just feel you could do better.
I'll send you an invoice for my time.