Response From FASTSIGNS® of Worcester, MA
April 27, 2018
It is always our goal to provide a good customer experience along with terrific sign products. I am truly sorry you had a negative experience working with us. We care very much about customer satisfaction.
While the end result was a sign you were very happy with, we did have some miscommunication which delayed your project and caused you frustration. Our policy requires written authorization whenever a change in pricing is made and when you did not provide it your project was delayed. I'm sorry we did not explain that more thoroughly and follow up more quickly.
Your comments neglect to mention that we provided a substantial discount on your sign pricing, something we rarely do.
Again, I am sorry for the negative experience.
Denise Carr, Owner