As a business we have used your company a number of times for the purpose of ordering memorial plaques, on behalf of our clients. Each time I have found the level of service and speed of supply extremely slow and inefficient. I have had to chase time and time again to check on progress and despite requesting a call back for a progress up-date, no- body calls back. Artwork is approved but there appears to be no system to confirm receipt of approval or notification of next steps or timelines. Each time I have had to check, check and check again on progress. What should be a simple order, turns into a long drawn out process of chasing from myself. As a result, I would not recommend your company and I will be looking for an alternative supplier.
My original request was not followed through. I requested a sign on the Wednesday 22nd June and asked could it be done for the Friday 24th if not latest the Monday after 3 ignored emails I called on the Wednesday 29th to ask had the sign been completed and was told it was never processed I then had to wait another 9 days after the call to collect stating I need it for 9am Friday 1st July. I was then told when I arrived to collect it had not been completed and could I wait till 930. In total I waited 16 days for the sign to be completed