As a business we have used your company a number of times for the purpose of ordering memorial plaques, on behalf of our clients. Each time I have found the level of service and speed of supply extremely slow and inefficient. I have had to chase time and time again to check on progress and despite requesting a call back for a progress up-date, no- body calls back. Artwork is approved but there appears to be no system to confirm receipt of approval or notification of next steps or timelines. Each time I have had to check, check and check again on progress. What should be a simple order, turns into a long drawn out process of chasing from myself. As a result, I would not recommend your company and I will be looking for an alternative supplier.
My original request was not followed through. I requested a sign on the Wednesday 22nd June and asked could it be done for the Friday 24th if not latest the Monday after 3 ignored emails I called on the Wednesday 29th to ask had the sign been completed and was told it was never processed I then had to wait another 9 days after the call to collect stating I need it for 9am Friday 1st July. I was then told when I arrived to collect it had not been completed and could I wait till 930. In total I waited 16 days for the sign to be completed
I have already notified Lauren of this, but the holes which were put into our signs to tie to posts, etc could have been finished off better (the plastic was 'frayed' and looked pretty unprofessional. There were 4 signs which didn't have holes at the bottom so we heated up a drill bit and made the holes that way