Sitters communication about key-exchange was poor. We spoke on the phone about arranging a key exchange and I said I’d follow up later to confirm when I could come over. She texted me back to drop off the key at her apt which I believed was Pentagon row. However when I tried to drop it off, the desk was not open. Later I found she lives across from Pentagon Row apts. No address was ever given and the instructions were vague. I’m glad I didn’t leave the keys at the wrong address. Then I had to scramble to get a friend to leave them at my own front desk for next morning, since my front desk was already closed and my flight was in the middle of the night. Not what I wanted to be doing the evening before my trip. However her time spent with the cats was as expected and she seemed to deliver the service requested to the fullest. I appreciated that she removed the soiled litter from the apartment, and she swept the litter off the floor. Thanks.
From start to finish the service provided was excellent. I began the process with Andy in the office. He then connected us with a provider who we would work with to feed our two cats while we were away on vacation. Michelle was the provider who cared for our cats while we were away. She was great, we met her for the free 30 minute consultation to show her the kitties, their supplies and where it’s all kept. We gave her the keys and left for vacation and that was it. We received an email daily with updates on the Cats and even pictures. I would use again and would recommend to friends and family!
We came home to discover that our petsitter did not refill our cats' water bowls. They were bone dry. I can't help but wonder how many days they went without water.
That, in addition to the petsitter forgetting about the first PM visit, has irreparably destroyed our confidence in Fetch and the petsitter. I was shocked that there is no contingency plans for a situation as that. There is no way to make this better.
I would like to have our house key returned immediately and any future appointments canceled.