Everything was so great. I have two very old dogs and they usually are pretty anxious when people stay and I leave town. When I got home they were in great spirits and it was clear that they didn't feel stressed at all. I will be a long time fetch customer!
We have been using Fetch of the Treasure Valley for about 10+ years. They take excellent care of our pets (2 dogs & 2 cats). They are always healthy and happy when we get home whether it is a long weekend or a 3 week vacation. We will always use Fetch and already have 3 more vacations planned for this year.
Prompt response when scheduling. Able to have the same pet sitter which says long term employees are happy with this company. Pet sitter stays in close touch by text and photos of our cats while we are gone. Cats are content when we return from a trip. Kitchen/feeding area is always neat when we return. Thanks, Fetch! Pet Care!
The sitters have been so amazing and accommodating. I appreciate the desire to accommodate requests even when they’re not planned super far in advance. I have some qualms with the scheduling system and the way partial confirmations are sent (the email sounds like all of your requests have been confirmed unless you read the whole email with the specific dates/times that are being confirmed)…that made me sweat a couple days before a big trip when I thought everything had been confirmed, just to find out that there were still a couple days where sitters hadn’t been assigned yet and there was some scrambling to get them taken care of. My only complaint is with the structure/wording of the confirmation email though, not the service or anything. I could tell the team was working hard to have my pets covered.
I would definitely recommend Fetch to friends and have already done so. Great service!
Easy online access or by phone if preferred. I do have problems with the scheduling online sometimes but all glitches have been easily remedied by the staff as soon as I email that I need help. I can request a certain pet sitter and really appreciate being able to to use the same one over the years. The pet sitter always calls well in advance to go over our needs, checks in every time she comes by sending a text and a photo of at least one of our animals. She follows through, mentions what the animals may or may not be eating and we can suggest what she might do. Billing is clear, payment date again noted well in advance.