I am frustrated with the new app system. There's inconsistency on response time. The booking feature of skipping the first or last visit makes sense but ultimately didn't work when I needed to update and add a few days it reserved the wrong days and I had to get it updated. It's frustrating because then I'm using an app, it's wrong, then I'm having to communicate extensively with sitter to correct the dates/time issue to make sure my pets are getting seen/visited. I also have had some strange inconsistencies with my sitter over the last two services. Some may have been due to phone service inconsistency, but others are strange and unexplainable. At this point I can give it one more chance to be consistent with pictures/timing/clarity of visits, but if it is not improved next time I will need to change service providers.
I like that I can go away and not have to worry about my cat because the cat sitter he has gotten used to is taking care of him. It’s much easier and worth the cost, vs having different friends or neighbors do it.
Reliable, professional, detail oriented. Pet care coordinators were very responsive and helpful to find a cat sitter at the short notice.
I really like the new website, very convinient. I like the daily visits journal with pictures.
I am satisfied.
My last few experiences with your service was difficult to coordinate. The sitter (Jonathan) was great, however, coordinating for him to receive my keys was conducted in an unprofessional manner. Over my last few calls, the staff has been unfriendly.
The services are quite expensive
I like the simplicity of booking a dog walker with a simple email request. Although I've only had the chance to use 2 different dog walkers, both have been stellar, especially Di-Shawnie! She is caring, sweet, and always send pics throughout each walk.