Reliability mostly. It's very important to know that my animals will be well cared for when I'm away and even for the services I request while I'm at home. It's also important to know that I can the person who has my keys and knows that I am out of town.
Although I told Raymond he did not have to email me twice daily about the cats he emailed with pictures and let me know that everything was going well. He did a fabulous job...even taking care of my carnivorous plants. I left a long list of how to feed them, medicine for one cat, treats, etc., and he took care of all of it. I cannot say enough about the wonderful care my cats got!
Gabriela is amazing! She emailed me photos/videos each day with updates, that made me feel so much more comfortable about being away. I came back to a happy cat and a clean apartment, with a hand written note from Gabriela to top it off. This is the third cat sitter I've tried in New York and I'm happy to say I will gladly use her and the company in the future!
I specifically liked dealing with Theresa as she was very customer friendly, patient, and took her time to listen and reassured me that a suitable sitter would be found. I'm very happy that Fetch was able to respond and to find a great and responsible cat sitter in a timely fashion. The cat sitter was sweet, respectful, responsible, reliable and very flexible. Her communication with me was great and constant so that put me at ease. She also went the extra mile with my pets regarding their difficult diets, playing with them, and also cleaning up around my apartment so I didn't come home to any mess.
Screen caretakers more thoroughly for experience with different types of animals; our pet was sick upon our return, in part because our caretaker did not recognize the signs of severe illness in rabbits.
The sickness was not the caretaker's fault, nor am I certain she could have prevented it, but our interventions ultimately came too late because she didn't know to warn us.