Diane was a backup sitter. I'm sure she's good but 1) I had requested for a evening timeslot, she showed up at other times of the day (eg 11 am). 2) the house has cameras and door sensors - I know when she came and left and it did not seem like she was there for 30mins.
I am very happy with Fetch. I love that we have the same person each time as it is much less stressful this way. Our sitter has built a relationship with the cats, and she knows their personalities and preferences. She also sends us pictures daily so that we know what is happening, and they are alright. Highly recommend Fetch!
We appreciate the responsiveness of the customer services team at Fetch!, but most of all we feel secure Jonathan will take good care of our cat Macho in our absence. We always love the updates he sends our way when visiting Macho!
Diane is a strong communicator, regularly sending me emails about Dex and his well-being when I’m not present. I can tell she cares about his health, she even recommended I move his food and water placement for the befit of his health.
The cat sitter was fine but I had an issue with communication in terms of preferences I put in on my profile page (e.g., request for watering plants and picking up mail/packages from the front desk) not conveyed to the cat sitter. I came home with half of the plants dead and no packages picked up from the front desk. I didn't ask her to do these specifically via email, since (a) I was traveling with little internet access and (b) I assumed that these preferences/requests I entered in to the system were communicated properly.
My pet sitter Jonathan is awesome!! He always checks in the night before a trip, send me daily updates/pics and leaves everything in perfect order.
I really like being able to take care of service requests, payments, etc via the app.