We love our pet sitter — she is like one of the family. Both our cats need medication and she is great with the pills and inhaler mask. The time we thought our flight might be cancelled, she was ready to take over care for another night if need be. She’s responsive and caring and takes the best cat photos ever!! And the team in the office is great too — and very understanding of my misunderstandings when it comes to making reservations on the Fetch App / Website.
The initial set-up / contact with Fetch! Pet Care wasn't entirely smooth (I had to call a couple of times to get a call back); however, once I was connected and signed up, the actual pet-sitting process was great. The pet-sitter visited us prior to her assignment, and she was delightful. During her assignment, she texted me and sent pictures every day. I would absolutely use this service again, and I highly recommend.
We love our cat sitters (Kelly and Melissa). Both are so friendly and send us updates and pictures. Our kitty is so well cared for; it makes going away easier knowing that she will be in great hands. Thanks Fetch!
Been a long time Fetch user and I am a very happy & satisfied customer. There are quick to respond & strive hard to make sure both the client and the animal care taker are well matched which results in all around good experience for all. They genuinely care about making sure the animals needs are met and tons of love and compassion is felt from the people who answer the phones to the actual animal care takers. My cat has a lot of special needs so its hard for me to feel comfortable allowing others to care for her but I really trust them with her and is such a nice relief to work with a company I feel that way with. I especially love the people they have matched me with and hope to work with them for a long time xo
Michelle was great as a Catsitter.
The reason I would not recommend Fetch to friends is due to lack of reliable availability of dog sitters. Also instead of letting me know no one is likely available, the reservation just hangs unfulfilled. It feels like if my two normal dog sitters are busy no one new is ever offered as an option.