I liked the pet sitters were friendly and warmed up to my cat and would send me updates twice a day on my cat. There were a few things I would have liked to see or somethings they missed and that's why you are not getting a 9.
My cat vomited at least 3 times and that was not reported and he should have gotten a cerenia tablet immediately and he did not. I will update my instructions to be very specific.
Also the place was dirty with litter everywhere inspite of me asking to quickly run the vaccuum once a day to clear our litter outside the box.
Having said that I liked both the pet sitters and intend to use them again in the future. I will make sure I address these with them also for future reference.
We scheduled service from 12/25 through 12/29. We have a security camera in our apartment (which I told our pet sitter about when I met her), and according to the camera, our sitter did not take care of our pets on the first day of service (12/25). I followed up with her via email and text and she said that she had stopped by though. A bit unsettling. Will likely use fetch again (but request a different person), and would recommend to friends based on the next use.
I always know that my cats will be well looked after when I'm away. I would also get photos every day, if my cats ever came into the room! I have been very confident that whoever keeps my cats when I'm out of town will treat them as I would. I would highly recommend Fetch for any pet sitting needed.