It's convenient and personable. My instructions are kept on file with the location of my pets' food and supplies, so I don't have to repeat that process again when I leave town. It's one less thing to worry about when travelling.
Perhaps Cynthia had too many homes to visit or something else... but we were kind of disappointed at the service we received last time (her third or fourth time at our house). She had ignored several of the tasks she performed before and everything seemed rushed. I hope that she was just over-stretched over the holidays!
My pet sitter sent her son for 4/5 of the days (which was not agreed upon ahead of time) and then when I got home the litter had not been scooped in a few days, if at all. Litter was all over the floor. Did not replace the garbage bag in the trash can. Old pet sitter lost key, so I had to get a new one made for this sitter. I paid $170 for terrible service. Never again.
Please give me my key back. I will not be using this service again.