I like the written notes after every walk. It makes me feel better knowing that my little girl is well cared for when I can't be there. I like the responsiveness of Natalie (or Leena) to updates I may provide about Sophie. I feel like they really care for and enjoy her.
It gives us great peace of mind to know that our cat is well cared for when we are out of town. She gets nervous when she sees us packing our bags, but I feel better knowing that Bill from Fetch will be there the next day to check on her and keep her company for a while.
Our sitter (Dawn [LAST NAME REMOVED]) is amazing. She is very responsive and takes great care of our high-maintenance diabetic cat. I love the ease of arranging reservations. Perhaps most important to me is always having the same sitter, especially since our cat has a lot of health issues and we have really grown to trust Dawn with him (and it would take a lot of time to build that trust and to teach someone new each time if we didn't always have the same sitter). I also really like that it is very easy to communicate with our sitter directly and that we do not have to go through Fetch to check her availability or check in with her when we are away.
Bill cared as much about our cats as we do. He kept in close touch while we were gone. The cats were pretty relaxed when we got home. And the office staff at Fetch promptly registered our changing plans several times.
Our sitter was very professional and performed all of the taskts that we needed. She also left us notes describing what she did as well as answered text messages from us. For this particular time using the services, I contacted Fetch on short notice and they were able to respond quickly and arrange to have a sitter come by. This allowed us to take a spontaneous weekend trip without having to worry about our cats.