Mark was great at communicating about my dog Chloe. She was always happy as a clam when we came home, so I know she loved her time with him. He even brushes her because it's hot and she's shedding. Huge help! Love the ease of scheduling as well. Thanks Fetch!
Making your website more user friendly. I cannot even figure out where to login on my computer. I was unable to schedule a vacation because a pop about doing some survey came up, but there was no information about where to find the survey to complete it.
When they went through a change of ownership I had several flaky sitters, one of which while I was away decided to quit and left her entire bag of clients house keys on my dining room table. Following that I planned a two week trip abroad and had secured via the portal several months ahead of time coverage. When the time got closer they told me one week before they had no one to accommodate us. The new owner never even reached out. He was very hands off unlike the previous owner who actually appreciated his good clients.
I love the security of knowing that my cats are taken care of when I go out of town. Beth sends me updates every day to let me know how they are doing. It's also great that she has built a relationship with both of them - even my shy cat warmed up to her right away!
All of my communications with Fetch! have been professional and prompt. They provide reliable service and are accommodating if your schedule changes. Knowing that my pets are well cared for when I travel gives me peace of mind.
Too many billing errors over the past couple years. Each time I’ve emailed and you guys have fixed the problems—I recognize that. But it just happened too many times for me to have confidence. Also, the new website is overkill with all the demands for information. And I don’t like being billed before the pet sitting has actually taken place.
However, our pet sitter is great. Very professional and our cat likes him.
My cat is very shy in usually hides from strangers but Laura one of the staff was able to play with her from day 1 her journals are very detailed which makes me feel less guilty when I'm away and she's very good about cleaning the litter Box and her water