Knowledgeable, professional & personable staff. The Fitness Matters space is always clean & pleasant. As a team you’ve done an amazing job evolving through all the changing guidelines of 2020 & have been thoughtful & proactive in communicating w/ clients. Well done in a demanding & fluid environment.
I have been taking Pilates from Kerry by zoom during the Covid crisis. It has been a lifeline! Kerry always gives us challenging, but appropriate exercises. She explains them well as she demonstrates it. She is timely and pleasant each workout session. I plan to continue even after Covid is a non issue which is hopefully soon!
I received PT from Emma L. who helped my through a painful hip strain and a secondary flare-up of midback muscles. Emma was both professional as well as warm and encouraging. She understood my descriptions and was able to provide a healing mix of information and therapeutic intervention. She was amazing in both her ability to treat my issues as well as provide educational information regarding both specific (which muscles are reacting and why) and related (how physical pain can trigger emotional pain/issues) each session. I developed confidence in my ability to handle small flare ups; started a strengthening program to prevent other problems or heal more quickly (learned new perspectives to approach painful situations); and had weekly homework that was individualized and modified as I gained skills. The atmosphere was friendly - Kelly gave a friendly greeting each time I arrived. The facility was clean and open. I appreciated that there were only two or three other sets of people working during the time I was there - all wearing masks. I have now transitioned to the Worthington facility and am starting personal training. I appreciate the continuum of care offered. I have and will continue to recommend Fitness Matters to family and friends!
What don't I like?! NOTHING. All of the staff is wonderful, kind, easy to talk with, thoughtful, thorough and knowledgeable. I have had Physical Therapy at four or five other providers. At Fitness Matters my sessions were by far the most helpful ever. The root of a problem was addressed, rather than the presenting symptoms.