It's early - I just started an 8 week challenge. All of my communication has been very professional. I was provided the details I needed to begin. The facility is clean and presents well. The staff I have encountered are incredibly well suited for the role they play in encouraging, motivating, not scaring me away.
I like the personal attention I get from my trainer. Tanya is attentive to my goals and designs workouts to fit me. She challenges without pressuring me into overdoing it. She is flexible and tried to accommodate my schedule. I also love the pack sessions! It's motivating to be with people who are working for the same goals!