Accountability, accessibility (5 minute walk), flexibility for my off-hour and variable schedule, comprehensive, well-balanced programming that I can supplement with focused training on my own. I also appreciate the clean, well-equipped setting and friendly staff and clients.
I don’t feel the one-on-one connection with trainer.
It also seems like the trainers are just booked back to back to back which reminds me more of a chain, production based company/organization. No time to discuss changes, improvements, etc. always rushing to get the max workout in the allotted time because the next client is always waiting.
The turnover of trainers makes it really hard to build a relationship and program that works for me.
Also Bobs approach is too authoritarian in terms of managing his team and clients expectations. I miss the community feel and communication that Jeff fostered.