Most important, I feel comfortable and not totally intimidated. Nice folks, clean place. I appreciate the water and towels. Workouts have been difficult but fun and so worth it. I like the convenience downtown.
I love all the trainers the always keep it interesting. I love when they jump in on a session. Michael and Mikah have both encouraged and have actually taken the time to come along side of me when I thought I could not go any farther. To me at that moment ment the world to me. If I am struggling I know that I can talk to any of the trainers for help with my food or workout issue.
Shower facilities could utilize a little upgrade/care. Shower rod broken, shower curtains replace, small stool/bench for getting dressed and place to hand dress shirts/pants outside of shower room while working out. It would be nice if you place a vent in the shower room wall near the ceiling that vented to the hall area. This would allow the air/steam to vent outside the shower room so an individual wouldn't sweat to death just after taking a shower.
Also, do a better job maintaining bottled water supply; frustrating coming in expecting a bottle of water and then having to utilize white solo cups.
Workout area is good and like the friendly atmosphere. Sully does a good job of tailoring the workout (engagement, max effort, variety). I would recommend offering to track individual's measurements on a more regular basis to ensure goals are being met.
Overall experience - Good and like the changes I have made to this point.
I enjoy the personal one on one training and coaching that is offered. Not only do I get the most intense workout, but also nutrition and wellness training. I feel like my trainer really cares about my success and is in this journey with me.