The people are fantastic - they make the entire experience work. I had friends recommend them but I resisted - thinking that I didn't need a trainer. That was three years ago - I go twice a week. The staff is very nice, thoroughly trained and educated, and walks that thin line allowing their customers push ahead without feeling pushed.
It's a local gym with a few facilities in Seattle, MI, and Kirkland. More than anything, its the trainers and staff is what sets its apart from the larger national chains. Very knowledgeable and friendly group that makes you accountable and fun to train.
The team really takes time to get to know me not just for the exercise but as a person. They are committed to the success of my program and personal goals. The environment is comfortable and conducive to really staying focused on exercise and time training. Bonnie is awesome!