Always impeccably clean -- rooms and equipmemt. Excellent trainers. Knowledgeable and friendly. very flexible scheduling. If need to change an appt. time, always responsive and helpful.
Only thing I recommend is offering semi-private sessions to increase the variety of the offerings.
That I can see my fitness level getting better.
That all the trainers help me work on ROM in my left shoulder.
Friendliness of all the staff and skill of the trainers.
That I get to work with all the different trainers.
I always feel great when I leave. It is just fun and energizing!
improve warmup and stretching (not necessarily longer)
Check progress regularly (2-4 weeks?)
Maybe a little less bs philosophical monologue and cursing from one trainer in particular. But his workouts are great!