The ease in talking to someone on the phone. My last call to someone in the office was very pleasant for me. I was asking about pre-buy prices and she was very careful in explaining things to me. Also, my delivery driver is so nice and I enjoy talking with him when I am home at the same time as the delivery.
Outstanding driver: he had to stop en route to pick up the house key at our realtor's office, fill the tank, relight pilots, and return the key. He even called our cell phone to let us know everything went smoothly. Very nice!