Fantastic service, excellent communication regarding delivery. Loved that the bike was delivered built with accessories installed and that we went through a bike fit and test ride when it was delivered. Great run through of the bike and how to care for it and everyone happy to answer my questions throughout
Polite, helpful and professional attitude which makes us feel safe with the new "Trek". It went in "Late" for the first checkup and I had a bit of a problem with the "Gears which are now solved.
A big thanks to all concerned the collection and return was appreciated as neither of us relishes the ride to and return from Bedford - yes I am a "WimP"
Many thanks to the team and I can now appreciate the benefits of "TREK ownership.
I took my bike in Flamme Rouge as I was having trouble trying to get an internal cable to go through the chain stay as the hole seemed blocked. Although they were unable to get the cable to go through they advised me to contact the seller and did not charge me for this.