Chris the manager at the Edina store was extremely helpful in helping me place my order over the phone to be able to get my sons shoes shipped to us while out of town. I am thankful for his customer service. We ordered the Nike so structure 22 and the vongo v4. Thank you Chris and fleet feet Minnesota.
Shout out to San Antonio TX fleet feet store too for their great customer service shoes with helping my sons find the right shoes for this season.
I was a first time customer. I was not aware of the store setup or where things were. But a sales associate met me at the door and asked what I was looking for and helped me pick out a new pair of running shoes. I previously had the Brooks Ghost 11 and he only had the 12's in stock. Tried them on and was happy with them. I then asked him if he had any other similar like shoes he preferred. And he promptly brought out 2 more sets and helped me try and select the best pair for me. He was not bothered bring more shoes or at spending more time helping me just try other options. And I indeed chose one of the other options he selected! Very helpful and I will be making all my purchases here from now on.
I walked in looking to check out some shoes and I had no idea they have a foot scanner. The shoes I had my mind set on turned out not to be the best fit and with the advice of staff and the scanner bought an excellent shoe.
The customer service was exceptional. I felt listened to and understood. From the foot scan to the shoe selection, everything was great. I entered the store anxious about finding the right shoes and frustrated by how my feet were feeling over the past few months. The morning after I bought my new shoes, based on advice and guidance from Fleet Feet (I wish I could remember my rep’s name; she was awesome), I ran 6 miles uniterrupted - in large part thanks to my new shoes.
Both my husband and I have confidence in the staff--that we will leave with shoes that will give us the support and comfort we need in order to do our long-distance walking. Also, if the shoe is not in stock at the time I call, they give me an estimate as to when it might be in. I will receive a phone call when the shoes arrive at the store. (We live out-of-town.) Cory (spelling?) was especially helpful.