I have bought running shoes for my nephew several times at Fleet Feet. The first time we went to the store and they mapped his feet. So nice to know exactly which shoes would be best for him. Since then I have called the store and ordered shoes. We live outside of MN. The staff is always so helpful. The shoes are mailed to me quickly. The staff know their business! Thank you!
You have products a lot of other places don't. Everyone was super friendly and knowledgeable. The gentleman that helped me genuinely seemed to like his job and the sport of running. As a new runner it is important to me that I feel comfortable going into a store and being able to ask questions without feeling stupid. I will definitely be back many times. Thank you
Typical Fleet Feet experience: I walk in on a Saturday afternoon and the place is SLAMMED, people on top of people. I needed some expert advice on trail running shoes, which are a new thing for me. I looked around for maybe five minutes and then a gentleman popped out of the back with a smile and, despite the chaos, proceeded to spend a good 30' understanding my situation and finding a bunch of shoes for me to try on. I ended up getting two pair that I'm confident in, as well as a discontinued model of one of my current road shoes for a great price.
It's hard to make customers feel welcome and listened to when it's that busy and there's so much to do. Usually I don't need that much personal attention--I've been buying running shoes for 30 years, after all--but this time I did need it and you guys delivered.
That's why I shop at your store instead of buying my shoes online--keep it up!
Staff was very knowledgeable and helpful. We received a discount that made the price very reasonable. Store was very busy but or salesperson managed to juggle another group along with ours. They did a great job.
I wish you carried more of running clothing selection - seems like you used to carry more, but there hasn't been much selection the last few times I've been in. (Really wish you carried Oiselle!)
Your staff is always friendly and helpful and usually pretty knowledgeable. Despite not having a lot of clothing selection you are my favorite running store and the one I shop at most often.