Personal attention - I really liked how much time the employee spent with me. I also really like the image made of my feet - I've always thought that I've had high arches, but it was great to actually see it and get that measured.
Hi, Yesterday I bought two pairs of running shoes at your store. I usually wear Asics nimbus, but the colors you had left in my size were not great. I bought one pair of those anyway, and a pair of black/white New Balance. I didn’t know they were on sale until I got to the counter, but was happy to find out that they were. After I left your store, I found the Asics I had purchased at your store in the colors that I wanted, for the same sale price as yours somewhere else, so I bought them and returned the two pairs I bought from you. I returned your shoes today, having not even taken them out of the bag from yesterday, and was told that you have a ‘no return’ policy on sale merchandise. (which was never mentioned to me when I bought them, btw) If you had had the shoe colors that I wanted, then I certainly would’ve bought them from you, but you didn’t, and I’m now stuck with a $219.90 credit, and feeling like I don’t want to shop at your store because of this experience. The person that waited on me when I bought my shoes was super helpful, and kind, but I didn’t have that same experience when I returned them. I know you’re a small business, and I always do my best to support small local businesses instead of feeding the beast of big business, but sometimes it doesn’t work out, and good customer service is vitally important for you to continue to compete. If I return something a day later, unused, I think I should get my money back, and if I don’t, I’ll probably buy it somewhere else next time. Thank-you for your time.