Shortly after buying a pair of shoes, I received a $15 coupon that I held on to to go toward my next pair. When I came in this week the coupon had expired, which I did not know. I asked the girl, Christine, if she could ask for an exception. I was a little upset because $15 is very helpful toward buying your shoes. She told me no, that once they are expired, they are deleted from the system. I just feel that most people can not afford to buy as quickly another pair of your shoes w/I 90 days and therefore the coupons should not expire. I was very pleased with my very first visit there and felt that your store was really different from others. I love that even after wearing your shoes, if they are not working for you, I could exchange them. People who visit your store go out of their way to go there because of the service and quality of the shoes, I just wish your coupons would not expire. Thanks for asking.
The team that is there every time I have went into the store always seem super helpful and knowledgeable. It makes buying shoes so much easier. I have loved all of the suggestions and they have made my back and knees so much happier.