There are great products, employees are very knowledgeable and helpful to the needs of the customer, and I never leave the store feeling that I didn't get what I needed for my training as an athlete and runner.
I go to FF, because I typically get wonderful personal service, and I get shoes that are perfect for me and my athletic purpose---
and the local owners are very nice.
Yesterday, I had one sales person who was good, however they did not ask me questions about my purpose for the shoes, but they where fine.
But, There was another woman, who was down right rude! She never acknowledged us as customers, and she was very curt--and not helpful to the other salesperson.
She really didn't want to be bothered to help her fellow sales person out, or sign us back into the computer.
I almost left, or called back to complain.
I'm glad I got this survey~