Christine was fantastic! She took a lot of time to measure my foot, watch me walk, ask about my fitness routine, etc and she took time to understand what I liked and needed before recommending a shoe I would not have chosen on my own. Thank you!!
Your customer service and the genuine care you give to everyone who walks in the store is a breath of fresh air! Also, your investment in the Athens community through sponsoring events or hosting running groups keeps me coming back. Thank you!!
The shoes are great and socks as well. But it was Katie's help on June 12 in fitting me and hearing from me and Dorothy's help on June 21 in letting me try on the shoes again before purchasing and Gretchen's kindness over the phone that is why I'd refer people to you. They were all excellent...even when I was feeling a little stressed after running errands with my one year old.
Love my new Brooks Glycerin already and the Balega socks are super. Looking forward to choosing shorts and tops next.
Customer service: it's important to have the person helping you listen to understand what you need/want. It was great to find this. I did not feel rushed in the process. I like friendly service. Of course I wanted the product that suited me. I found all of these on Monday morning at Fleet Feet.
Dorothy was extremely knowledgeable about the products, physiology, running in general and a terrific help in finding the right shoe for my size, gait and use. I will absolutely recommend your location and Dorothy. Thanks!